FAQ

Q: Where do I register to play?
A: Registration is not necessary. All you need is to transfer funds from a compatible Bitcoin wallet and transfer no less than a 1/10,000 of a BTC to the address we provide you with to start.


Q: How do I make a deposit or a withdrawal?
A: You need simply to transfer Bitcoins to the address from the QR code in the bottom left corner of the slot machine. Click on the QR code to open your favourite Bitcoin wallet application. The address will be copied to the clipboard automatically. You can withdraw your funds by clicking on the "PAYOUT" button in the top right corner of the slot machine.


Q: Is playing on Coinrex safe? Can anyone steal my Bitcoins?
A: Your personal deposit wallet is unique. Even if someone finds somehow your address, all it can do is deposit, which will benefit you. Your funds can be transferred back only to your original personal wallet. So, please, do not delete the wallet you used to make the payment to us. Besides, all the network traffic to us is transferred over SSL.


Q: Which Bitcoin wallets are supported?
A: Compatible wallets are wallets that allow you to receive Bitcoins from the address you sent from. You need to make sure not to use wallet which use shared address(es). Here is a short list of known compatible wallets:

  • Blockchain.info
  • Bitcoin-Qt/Bitcoind
  • Armory
  • Electrum
  • Multibit
  • Android bitcoin wallet
  • Mycelium
And list of wallets that are not compatible:
  • Most of the exchanges such as Bitstamp, Coinbase, etc.(as a general rule, don't play from exchange)
  • Shared wallets of other gambling sites
  • Online wallets that send from a common address for all users
  • In general, any service that uses a shared wallet for all its users
Our recommended solution is if you're not sure if your wallet is compatible, test it by sending a bet with the minimum amount to one of our games and see if you get something in return.


Q: How can I be sure that the game is not rigged and no shenanigans are taking place here?
A: Well, we have a whole section describing the Provably Fair algorithm which is used to calculate the outcome of a game. TL;DR version is a provably fair variation, in which you can insert a custom seed, as well as the industry's first option to download the whole game secrets and results in format you can validate offline. We also have a very cool validation page.


Q: I tried to withdraw funds but I received an error.
A: There are a few possible reasons for this to happen:

  • you tried to withdraw funds before a confirmation.
  • you tried double spending or something similar.
  • you opened two or more browser windows. You played from one, lost all your credits, and tried to withdraw from the other. Our system is telling you that your balance is 0. You can write us a mail to send you your complete game history. In order to process your request, do this within a day or two, and send us a message signed with your address's key, so that we can validate your identity.
  • something else: contact us and describe your problem. We always try to help customers. Everybody happy = everybody wins.

Q: How long does it take to deposit funds?
A: Almost instantly. However, if you have unconfirmed transactions (less than 1 confirmation), you cannot withdraw funds. If you attempt to make a double-spending transaction, we will not credit your account.


Q: How many confirmations from the Bitcoin network are required?
A: You do not need any confirmations to start playing on Coinrex. You need only 1 confirmation to be able to withdraw your funds.


Q: Can I play on my mobile phone?
A: You can play on your mobile phone using your mobile browser just like playing on a desktop computer. Coinrex is fully optimized for mobile devices. No download of apps or other software required.